Terms and Conditions

Last updated: December 09, 2025

Clean Home Colorado LLC reserves the right to modify any part of this Service Agreement at any time without prior notice. By ordering services through any channel, including, but not limited to, telephone, email, our website, or any social media platform, the client acknowledges and agrees to these Terms and Conditions.

1.0 Guarantee

1.0.1 Satisfaction Guarantee
Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service, please contact our office within twenty-four (24) hours of your cleaning during normal business hours, and we will return to re-clean the affected area at no additional charge.

2.0 Employees

2.0.1 All employees receive comprehensive training in Clean Home Colorado LLC service standards.
2.0.2 All employees undergo nationwide background checks and reference verification.
2.0.3 All employees are covered by workers’ compensation, liability insurance, and bonding.

3.0 Payments

3.0.1 Payment is due in full upon completion of service. We accept cash and credit card only.
3.0.2 Customers paying with cash may leave payment at the residence.
3.0.3 All clients are required to maintain a valid credit card on file. Clients who pay with cash are still required to keep a card on file as a backup payment method only. If cash payment is not received on the day of service, Clean Home Colorado LLC is authorized to charge the card on file for the full balance due.

3.1 Tipping

3.1.1 Tipping is never required but is always appreciated. If you choose to tip, please leave it with your payment. Management will ensure proper distribution. Notes of appreciation are also sincerely valued.

NOTE: All receipts are emailed automatically when payment is processed.

3.2 Finance Charges for Late Payments

3.2.1 Payment Terms
All invoices are due upon receipt unless otherwise agreed to in writing.

3.2.2 Grace Period & Late Fee
A five (5) day grace period will be provided. Any balance unpaid after five (5) days will be subject to a one-time flat late fee of Forty-Five Dollars ($45.00).

3.2.3 Card on File & Declined Payments
Clients authorize Clean Home Colorado LLC to charge the card on file for all services rendered. If a card is declined for any reason, the invoice remains unpaid, and the Forty-Five Dollar ($45.00) late fee will apply after the five (5) day grace period.

3.2.4 Failure to Pay & Collection Actions
If payment or a written payment arrangement is not made, Clean Home Colorado LLC may pursue collection actions, including but not limited to:

  • Assignment to a third-party collection agency

  • Small claims court or other legal remedies

  • Liens against property where legally permitted

The client is responsible for all collection costs, court costs, and reasonable attorney fees incurred due to non-payment.

4.0 Refunds

4.0.1 No monetary refunds are provided due to the personalized nature of cleaning services.
4.0.2 Our satisfaction guarantee applies as outlined in Section 1.0.
4.0.3 No refunds on gift certificate purchases.

5.0 Price Adjustments

5.0.1 Rates may be adjusted at any time with notice.
5.0.2 Price increases may occur due to changes in home conditions or service requirements.
5.0.3 If service is discontinued for more than three (3) months, original pricing is not guaranteed upon reinstatement.

6.0 Parking

6.0.1 If free parking is unavailable within one (1) block, the client must provide permitted parking or cover all parking costs.
6.0.2 If parking is unavailable after a fifteen (15) minute waiting period, the appointment will be cancelled or rescheduled and a cancellation fee equal to fifty percent (50%) of the scheduled service price applies.

7.0 Keys & Alarm Systems

7.0.1 Keys provided are securely stored in a locked key safe.
7.0.2 Keys are not mailed. Keys are returned in person with photo ID only.
7.0.3 Alarm system instructions may be provided, but alarms should remain disabled during service.

8.0 Lock Outs

8.0.1 A lock-out fee equal to fifty percent (50%) of the scheduled service price applies if our team cannot access the property for any reason.

9.0 Arrival Window

9.0.1 Arrival windows are provided; technicians may arrive at any point during that window.
9.0.2 Failure to provide access within the arrival window may result in cancellation and a fee equal to fifty percent (50%) of the scheduled service price.

10.0 Cancellations & Rescheduling

10.0.1 A minimum of two (2) business days’ notice is required.
10.0.2 Less than two (2) business days’ notice results in a cancellation fee equal to fifty percent (50%) of the scheduled service price.
10.0.3 This policy is strictly enforced.

11.0 Tardiness

11.0.1 If delays occur, clients will be notified of the updated estimated arrival time.

12.0 Pets

12.0.1 We are pet friendly, but pets must be secured on cleaning days.
12.0.2 Special pet requirements must be communicated in advance.
12.0.3 We do not clean litter boxes, pet bedding, vomit, or fecal matter.
12.0.4 Pet accidents are the client’s responsibility to clean before service.

13.0 Valuables

13.0.1 Clients must secure valuables and irreplaceable items.
13.0.2 Please notify us of any items you do not want handled.
13.0.3 We are not responsible for unsecured money or financial instruments.

14.0 Broken or Damaged Items

14.0.1 Damage claims must be reported within twenty-four (24) hours of service.
14.0.2 We will notify the client immediately if damage occurs.
14.0.3 We reserve the right to repair or replace damaged items.
14.0.4 We are not responsible for improperly installed or secured items.

14.1 Glass Shower Doors, Toilets & Faucets

14.1.1 Clients must disclose unsecured fixtures.
14.1.2 Risks will be communicated before service.
14.1.3 If service proceeds on unsecured items, the client assumes all liability.
14.1.4 We are not responsible for damage caused by faulty installation or plumbing failure.

15.0 Extra Services

15.0.1 Extra services must be requested forty-eight (48) hours in advance to allow scheduling and quoting.

16.0 Lifting, Climbing & Bending

16.0.1 Staff will not climb higher than a three (3) foot step ladder or lift over twenty (20) pounds.
16.0.2 We are not responsible for damage caused when moving client-requested furniture.
16.0.3 Electronics-containing furniture will not be moved.
16.0.4 Appliances must be moved by the client prior to service.

17.0 In-Home Climate Control

17.0.1 Service requires safe and comfortable temperatures.
17.0.2 Cancellation due to unsafe temperatures will incur a fee equal to fifty percent (50%) of the scheduled service price.

18.0 Services We Do NOT Provide

We do not clean:

  • Blood, bodily fluids, mold, fire, or water damage

  • Insect-infested homes

  • Interior of curio cabinets

  • Chandeliers

  • Walls (spot clean only)

  • Exterior windows

  • Rust or paint

  • Outdoor areas

  • Areas above three (3) foot ladder reach

  • Animal waste or litter

  • Items over twenty (20) pounds